Privacy & cookies
Last updated: 24 October 2026
This notice explains what personal information Flame Tech Limited collects when you visit this website, contact us or book work with us, why we use it, and the choices you have.
Who we are
Flame Tech Limited is a plumbing and heating company registered in England and Wales, company no. 10210325. Our registered office is Unit 2, Tower House, Tower Centre, Hoddesdon, EN11 8UR. We are the controller of the personal information described here.
Contact us about privacy at office@flametechltd.co.uk or on 07710 683328.
What we collect and why
| Information | Why we use it | Lawful basis |
|---|---|---|
| Your name, phone number, email, address or postcode and details of the job, when you call, email, message us or use our contact form | To reply to your enquiry, give a quote and arrange a visit | Taking steps at your request before a contract |
| Job records: the work done, appliances, safety checks and invoices | To carry out and guarantee the work, and to keep records the law requires (for example gas safety and tax records) | Contract and legal obligation |
| Website usage statistics: pages viewed, approximate location (town or region), device and browser type | To understand which pages are useful and improve the website | Legitimate interests (see Cookies) |
| Reviews you choose to leave on Google or other review sites | Shown on our website through a reviews widget | Legitimate interests |
We do not sell your information, use it for advertising, or make automated decisions about you.
Who we share it with
We use a small number of trusted service providers who process information on our behalf:
- Google: business email (Gmail) and website analytics (Google Analytics).
- Elfsight: the contact form, reviews and project gallery widgets on this website.
- Amazon Web Services: hosting of this website.
- Scribble Maps: the coverage map on our contact page, which receives your IP address when the page loads.
Some of these providers may process data outside the UK. Where they do, they use legal safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or adequacy regulations.
We may also share information where the law requires it, for example with HMRC or the Gas Safe Register.
How long we keep it
- Enquiries that do not lead to work: up to 2 years from our last contact.
- Job, gas safety and invoice records: 6 years after the work, as required for tax and safety purposes.
- Google Analytics data: 2 months, after which it is deleted automatically.
Cookies and analytics
We use Google Analytics to count visits and see which pages people use, so we can improve the website. It is set up for statistics only: Google signals and advertising features are switched off, and the data is not used to show you adverts or track you across other websites. Under UK law (the Privacy and Electronic Communications Regulations, as amended by the Data (Use and Access) Act 2025) we can use cookies for this purpose without asking for consent first, provided we tell you and you can easily opt out.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
| _ga, _ga_QV9XPVN468 | Google Analytics | Distinguishes visitors so visits can be counted | 2 years |
| ft-cookie-notice-seen (browser storage) | This website | Remembers that you have seen the cookie notice | Until you clear it |
| ft-analytics-optout (browser storage) | This website | Remembers that you opted out of analytics | Until you clear it |
| Technical cookies or storage | Elfsight | Needed to display the contact form, reviews and project gallery | Varies |
Analytics settings need JavaScript to be enabled.
You can also block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it to you or another organisation. To make a request, contact us using the details above. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first at office@flametechltd.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay.
You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We will update this notice if the way we use information changes. The date at the top shows when it was last updated.